Safety & Crisis Protocol

Effective November 13, 2026

You're talking to an AI

Every character in Moonmark is AI. The app tells you this when a chat starts and again after every 3 hours of use.

Every message you send is checked for signs of suicide, self-harm or acute distress, first by pattern matching and then by an AI safety check.
If a sign is detected, the character steps out of the story. The app does not continue the roleplay. Instead it shows crisis resources: in the US, call or text 988 (Suicide & Crisis Lifeline) — with buttons to call or text directly — and encourages you to reach out to someone you trust or emergency services (911).
This happens regardless of your free-message or subscription status.
The event is logged so the protocol can be operated and improved.
Characters never present themselves as doctors, therapists or counselors.

Moonmark is for adults 18+. If the app detects a user may be under 18, chat is ended permanently for that account and device.
No explicit sexual content. Romance stays at tension and kissing.
Characters don't become possessive, controlling, abusive or threatening, and stories don't include self-harm.
Both your messages and every AI reply are checked by moderation before you see them.
Characters won't arrange real-world meetings or share contact details.
You can report any message with the report button.

To report a safety concern, email support@noktastudio.dev.

Moonmark is made by Nokta Studio. Contact: support@noktastudio.dev